Diam&Gems FAQ
If you have other questions we haven’t answered here, please don’t hesitate to email us.
Products
Yes, all our jewelry is crafted from 18-karat gold or selected high-quality materials, with attention to purity, durability, and artisan finishes.
All our diamonds are selected according to ethical and quality criteria, with conflict-free traceability and meet the highest processing standards.
Yes, each creation is born from a skilled artisan process, combining traditional techniques and thorough quality control.
We offer a product conformity guarantee. In case of manufacturing defects, we cover repairs or replacements according to warranty terms.
We do our best to present accurate images of the materials. However, color rendering may vary slightly depending on your screen calibration.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
Standard shipping generally takes 3-7 business days. Times may vary depending on the destination country and the type of shipping selected.
We work with reliable international carriers that offer complete order tracking.
Yes, you can enter a different shipping address at checkout.
We recommend placing your order in advance and, if necessary, contacting us via email to verify expedited shipping options.
Yes, every shipment is covered by insurance up to the order value.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at team@bijoux.com
Returns and Exchanges
We accept returns within 14 days of receiving the order, provided the product is intact, unworn, and in its original condition.
To initiate a return or exchange, contact us via email specifying the order number and reason for return. We will provide complete instructions on how to proceed.
Return shipping costs are the customer’s responsibility, except in cases of defective products or shipping errors on our part.
Once the returned product is received and verified, the refund will be processed within 3-5 business days using the same payment method used for the purchase.
Yes, you can request a model or size exchange through our returns service, subject to availability of the new item.
Order Questions
Send us an email at info@diamsandgems.com and we will update your order as soon as possible.
At any time you can view your order status from the My Account page. This page will be updated as soon as possible in two different stages: the first when the credit card payment is charged, and the second when the product is shipped.
