Returns and Cancellations
Absolutely. Diam & Gems insures every purchase throughout the entire shipping process, until delivery. To ensure that products arrive correctly at their destination, we require a signature upon delivery. From that moment, responsibility for the jewelry passes to the recipient.
In the event that delivery is made to a person other than the purchaser, the recipient’s signature at the specified address will be considered proof of delivery and responsibility for the product will be transferred at that time.
We are a small company and, while we cover shipping costs, any customs duties, foreign taxes, or other additional charges that may apply will be the customer’s responsibility.
We are confident you will love our products and want to keep them. However, you have 14 days to try them and freely match them with your outfits. If you should change your mind, write to us at team@bijoux.com and we will find the best solution together.
Unless the products are damaged or defective, exchanges are not possible. If you wish to order the same item in a different size or choose a different product, the request will be handled as a return.
Please contact us via email at info@diamandgems.com so we can assist you with the procedure.
